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  • SC Auto inbound mail

    Hi all,We're using SC Auto to get mails from an Exchange mailbox and then open new Interactions in HP SM. All is working fine so far with ticket opening.We would like to get the mail adress of the sender to map the sender with a contact in the contacts table but we only get the Exchange Display Name.We get "Falcon, Jennifer" in the From field and we would like to get "[email protected]"How can we choose which fields to build the event from? I've seen only 5 vars that can be used in Events, from SCAuto documentation - $TO, $FROM, $SUBJECT, $BODY, and $DATE. And this are the ones coming to the eventin record already.Has anyone done this before?Thank you,J
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