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description shows Body of email in html format

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  • description shows Body of email in html format

    Hello,

    I'm trying to create an interaction in SM 9.30 using inbound email with CIT 9.30.
    The interaction is created but the description is filled with the body of the email in HTML format. How can I remove the HTML tags from the description field.

    Thank you

  • #2
    Were you able to resolve this issue?

    Kind regards, Federico.-

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