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  Service manager 9.20 - well done hp

  • Created by: tommy
  • Published: 2010-06-16, 18:42
  • 15685 views
  • 39 comments

  Service manager 9.20 - well done hp

  Well done HP. In your effort to improve the webclient look and feel you managed to SCREW UP the standard client OOB forms to a point where they are useless. No customer that create more than a handfull of tickets a day will be happy to use the client because the webclient is still slow so they want to use the windows client. But the webclient does look better than the earlier versions. But the big problem is that notetabs on the OOB forms are GONE. Instead they are replaced with grou...

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  Rules

  • Created by: tommy
  • Published: 2010-02-24, 19:06
  • 10277 views
  • 0 comments

  Rules

  I have never really written rules down since common sense basically is all the rules that is required. However recently more and more users seem to think that posting the same question in multiple forums is a good idea. Or that it really helps them to bump a thread!
  
  Come on people. This is a small site, duplicate threads and bumping threads is NOT necesary.
  
  So here are som basic rules that you must follow in addition to use common sense:
  

  • Do NOT post the s

  ...

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  How to conditionally unload a file in the background using JavaScript

  • Created by: tommy
  • Published: 2010-02-12, 21:28
  • 3874 views
  • 0 comments

  How to conditionally unload a file in the background using JavaScript

  Following JavaScript can be used to unload a file based on conditions.
  
  1: Save this code in a JavaScript library called JSlib (or whatever you choose just remember to change references)
  

  Code:

   
  function unloadFileFromSchedule(schedule)
  { 
  var rteReturnValue = new SCDatum();
   
  var rteNames = new SCDatum();
  rteNames.push("record");
   
  var rteValues = new SCDatum(); 
  rteValues.setType(8);
  rteValues=system.functions.insert(rteValues, 0, 1, schedule);
   
  system.functions.rte

  ...

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  How to conditionally load a file in the background using JavaScript

  • Created by: tommy
  • Published: 2010-02-12, 21:13
  • 3700 views
  • 0 comments

  How to conditionally load a file in the background using JavaScript

  Following JavaScript can be used to load a file based on conditions.
  
  1: Save this code in a JavaScript library called JSlib (or whatever you choose just remember to change references)
  

  Code:

   
  function loadFileFromSchedule(schedule)
  { 
  var rteReturnValue = new SCDatum();
   
  var rteNames = new SCDatum();
  rteNames.push("record");
   
  var rteValues = new SCDatum(); 
  rteValues.setType(8);
  rteValues=system.functions.insert(rteValues, 0, 1, schedule);
   
  system.functions.rte

  ...

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  How to kill user or process from JavaScript

  • Created by: tommy
  • Published: 2010-02-12, 20:00
  • 11551 views
  • 15 comments

  How to kill user or process from JavaScript

  Following JavaScript will kill any user or process.
  
  

  Code:

   
  function killProcess(p)
  { 
  var rteReturnValue = new SCDatum();
   
  var rteNames = new SCDatum();
  rteNames.push("name");
   
  var rteValues = new SCDatum(); 
  rteValues.setType(8);
  rteValues=system.functions.insert(rteValues, 0, 1, p);
   
  system.functions.rtecall("callrad",  
  rteReturnValue, 
  "signal", //RAD app name
  rteNames, 
  rteValues,
  false); //false to 

  ...

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  How to start a background process from JavaScript

  • Created by: tommy
  • Published: 2010-02-12, 20:00
  • 6512 views
  • 0 comments

  How to start a background process from JavaScript

  Following JavaScript will start a background process.
  
  

  Code:

   
  function startProcess(processName)
  { 
  var rteReturnValue = new SCDatum();
   
  var rteNames = new SCDatum();
  rteNames.push("name");
   
  var rteValues = new SCDatum(); 
  rteValues.setType(8);
  rteValues=system.functions.insert(rteValues, 0, 1, processName);
   
  system.functions.rtecall("callrad",  
  rteReturnValue, 
  "scheduler.start", //RAD app name
  rteNames, 

  ...

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  Service Manager 7.x: How to move system from one database to another

  • Created by: tommy
  • Published: 2010-01-29, 22:00
  • 6353 views
  • 5 comments

  Service Manager 7.x: How to move system from one database to another

  How to move system from one database to another
  
  Applies to Service Manager 7.x
  
  With Service Manager 7.x the P4 database has been eliminated and with that an easy way to move systems if it was still running in P4. Now with SM 7.x HP redsigned the old system unload/load function.
  
  Unload:
  

  • Shutdown SM 7.x
  • Navigate to the RUN folder of the installation
  • sm -system_unload -system_directory:
  • Wait. An OOB system usually takes 5 to 10 mintes but

  ...

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  Forum upgraded

  • Created by: tommy
  • Published: 2010-01-29, 18:00
  • 4180 views
  • 3 comments

  Forum upgraded

  Welcome
  
  to the new ServiceCenter Resources.
  
  As you can see it has a completely new layout and style.
  
  There is a CMS which is what you are reading in now. My plan is that this will have short articles and tutorials. I need your help to do this though.
  
  With the new forum there is a lot of new things. Some will not be used and some migth be enabled later.

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