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  • Service manager 9.20 - well done hp

    Service manager 9.20 - well done hp

    Well done HP. In your effort to improve the webclient look and feel you managed to SCREW UP the standard client OOB forms to a point where they are useless. No customer that create more than a handfull of tickets a day will be happy to use the client because the webclient is still slow so they want to use the windows client. But the webclient does look better than the earlier versions. But the big problem is that notetabs on the OOB forms are GONE. Instead they are replaced with grou...
    See more | Go to post

  • Rules

    Rules

    I have never really written rules down since common sense basically is all the rules that is required. However recently more and more users seem to think that posting the same question in multiple forums is a good idea. Or that it really helps them to bump a thread!

    Come on people. This is a small site, duplicate threads and bumping threads is NOT necesary.

    So here are som basic rules that you must follow in addition to use common sense:
    • Do NOT post the s
    ...
    See more | Go to post

  • How to conditionally unload a file in the background using JavaScript

    How to conditionally unload a file in the background using JavaScript

    Following JavaScript can be used to unload a file based on conditions.

    1: Save this code in a JavaScript library called JSlib (or whatever you choose just remember to change references)
    Code:
     
    function unloadFileFromSchedule(schedule)
    { 
    var rteReturnValue = new SCDatum(); var rteNames = new SCDatum(); rteNames.push("record"); var rteValues = new SCDatum(); rteValues.setType(8); rteValues=system.functions.insert(rteValues, 0, 1, schedule); system.functions.rte
    ...
    See more | Go to post

  • How to conditionally load a file in the background using JavaScript

    How to conditionally load a file in the background using JavaScript

    Following JavaScript can be used to load a file based on conditions.

    1: Save this code in a JavaScript library called JSlib (or whatever you choose just remember to change references)
    Code:
     
    function loadFileFromSchedule(schedule)
    { 
    var rteReturnValue = new SCDatum(); var rteNames = new SCDatum(); rteNames.push("record"); var rteValues = new SCDatum(); rteValues.setType(8); rteValues=system.functions.insert(rteValues, 0, 1, schedule); system.functions.rte
    ...
    See more | Go to post

  • How to kill user or process from JavaScript

    How to kill user or process from JavaScript

    Following JavaScript will kill any user or process.

    Code:
     
    function killProcess(p)
    { 
    var rteReturnValue = new SCDatum(); var rteNames = new SCDatum(); rteNames.push("name"); var rteValues = new SCDatum(); rteValues.setType(8); rteValues=system.functions.insert(rteValues, 0, 1, p); system.functions.rtecall("callrad",
    rteReturnValue, "signal", //RAD app name rteNames, rteValues, false); //false to
    ...
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  • How to start a background process from JavaScript

    How to start a background process from JavaScript

    Following JavaScript will start a background process.

    Code:
     
    function startProcess(processName)
    { 
    var rteReturnValue = new SCDatum(); var rteNames = new SCDatum(); rteNames.push("name"); var rteValues = new SCDatum(); rteValues.setType(8); rteValues=system.functions.insert(rteValues, 0, 1, processName); system.functions.rtecall("callrad",
    rteReturnValue, "scheduler.start", //RAD app name rteNames,
    ...
    See more | Go to post

  • Service Manager 7.x: How to move system from one database to another

    Service Manager 7.x: How to move system from one database to another

    How to move system from one database to another

    Applies to Service Manager 7.x

    With Service Manager 7.x the P4 database has been eliminated and with that an easy way to move systems if it was still running in P4. Now with SM 7.x HP redsigned the old system unload/load function.

    Unload:
    • Shutdown SM 7.x
    • Navigate to the RUN folder of the installation
    • sm -system_unload -system_directory:
    • Wait. An OOB system usually takes 5 to 10 mintes but
    ...
    See more | Go to post

  • Forum upgraded

    Forum upgraded

    Welcome

    to the new ServiceCenter Resources.

    As you can see it has a completely new layout and style.

    There is a CMS which is what you are reading in now. My plan is that this will have short articles and tutorials. I need your help to do this though.

    With the new forum there is a lot of new things. Some will not be used and some migth be enabled later.
    See more | Go to post
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  • SMHTMLemail - send html formatted emails from ServiceCenter / ServiceManager
    by tommy
    With this application you will be able to

    - send nice formatted emails in both html and plain text format
    - easily add new templates
    - send emails with different from addresses
    2011-01-27, 20:25
  • Tester
    by Lukus
    Test New Article for Tommy.

    Cheers,
    Lukus
    2010-06-18, 04:39
  • Service manager 9.20 - well done hp
    by tommy
    Well done HP. In your effort to improve the webclient look and feel you managed to SCREW UP the standard client OOB forms to a point where they are useless. No customer that create more than a handfull of tickets a day will be happy to use the client because the webclient is still slow so they want to use the windows client. But the webclient does look better than the earlier versions. But the big problem is that notetabs on the OOB forms are GONE. Instead they are replaced with grou...
    2010-06-16, 18:42
  • Rules
    by tommy
    I have never really written rules down since common sense basically is all the rules that is required. However recently more and more users seem to think that posting the same question in multiple forums is a good idea. Or that it really helps them to bump a thread!

    Come on people. This is a small site, duplicate threads and bumping threads is NOT necesary.

    So here are som basic rules that you must follow in addition to use common sense:
    • Do NOT post the s
    ...
    2010-02-24, 19:06
  • How to conditionally unload a file in the background using JavaScript
    by tommy
    Following JavaScript can be used to unload a file based on conditions.

    1: Save this code in a JavaScript library called JSlib (or whatever you choose just remember to change references)
    Code:
     
    function unloadFileFromSchedule(schedule)
    { 
    var rteReturnValue = new SCDatum(); var rteNames = new SCDatum(); rteNames.push("record"); var rteValues = new SCDatum(); rteValues.setType(8); rteValues=system.functions.insert(rteValues, 0, 1, schedule); system.functions.rte
    ...
    2010-02-12, 21:28
  • How to conditionally load a file in the background using JavaScript
    by tommy
    Following JavaScript can be used to load a file based on conditions.

    1: Save this code in a JavaScript library called JSlib (or whatever you choose just remember to change references)
    Code:
     
    function loadFileFromSchedule(schedule)
    { 
    var rteReturnValue = new SCDatum(); var rteNames = new SCDatum(); rteNames.push("record"); var rteValues = new SCDatum(); rteValues.setType(8); rteValues=system.functions.insert(rteValues, 0, 1, schedule); system.functions.rte
    ...
    2010-02-12, 21:13
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