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New book by Mike Sanders: Service Manager 9 Tailoring Techniques
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#8ros1305 commented2014-07-10, 17:26Editing a commentBoth addresses not working. Where can we order this book?
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#9tommy commented2014-07-13, 12:05Editing a commentMaybe try via: http://about.me/hpsmguru
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#10ros1305 commented2014-08-14, 11:34Editing a commenton this side you could buy via ebay: http://www.servicemanagerbooks.com/
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by tommyYou can now access ServiceCenter Resources on your smartphone (iPhone / Android) through Forumrunner.
http://forumrunner.com/-
Channel: The Front Page
2012-05-04, 14:47 -
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Someone asked this question in the forums, and I thought this was a good topic to cover. SM has good potential to use Templates, and theoretically has the ability to use that in any module - including completely customized ones. But ironically enough, while some of the groundwork is there to enable Templates on the Problem Management module, it's like HP stopped part way through development and never finished it. So, this sounded like a good place to go through how to enable Templates for Problem...
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Channel: The Front Page
2010-09-15, 06:14 -
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I've seen a question like this float around this forum and that other forum (http://forums13.itrc.hp.com/service/...categoryId=695) and it seemed like something that should be possible, and should be included OOB, but for some reason, was never done. Let's say you have a user call your Helpdesk group, because they've somehow managed to lock themselves out of Service Manager, and the helpdesk needs to kill that user's session. You don't want to give the Helpdesk access to t...
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Channel: The Front Page
2010-08-04, 21:29 -