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  • New book by Mike Sanders: Service Manager 9 Tailoring Techniques

    New book by Mike Sanders: Service Manager 9 Tailoring Techniques

    Check it out. Click on the image.

    ...
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  • Templates in Problem Management

    Templates in Problem Management

    Someone asked this question in the forums, and I thought this was a good topic to cover. SM has good potential to use Templates, and theoretically has the ability to use that in any module - including completely customized ones. But ironically enough, while some of the groundwork is there to enable Templates on the Problem Management module, it's like HP stopped part way through development and never finished it. So, this sounded like a good place to go through how to enable Templates for Problem...
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  • Kill User Sessions without being SysAdmin

    Kill User Sessions without being SysAdmin

    I've seen a question like this float around this forum and that other forum (http://forums13.itrc.hp.com/service/...categoryId=695) and it seemed like something that should be possible, and should be included OOB, but for some reason, was never done. Let's say you have a user call your Helpdesk group, because they've somehow managed to lock themselves out of Service Manager, and the helpdesk needs to kill that user's session. You don't want to give the Helpdesk access to t...
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  • SQL - How to find columns that have not been used

    SQL - How to find columns that have not been used

    Have you ever been asked to add a new column to a table and wondered if there is a column already there that is not being used? I have come across this a few times and not been able to find anything that answers my question. So i have written some T-SQL code that looks over your table and asks if any column contains only NULL values. This will help to decide whether you can use an existing column, instead of expanding your schema. Note: Of course, you should always test using an existin...
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